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UWindsor Self-Service Client Portal to undergo maintenance today
Apr 27th, 2023
TeamDynamix

The UWindsor Self-Service Client Portal TeamDynamix will undergo planned maintenance today, April 27, from 8:30 a.m. to 5 p.m.

During this time, the portal will be unavailable. Users will not be able to access any service or information contained within the portal, such as submitting and viewing tickets, accessing reports, or viewing knowledge-base articles.

The campus community can continue to contact the Information Technology Service Desk with their IT questions and incidents by live chat, phone at 519-253-3000, ext. 4440, or in person in the lower level of the University Computer Centre during the planned maintenance.

Also, this is the last full day that Blackboard is accessible. If users need support, they can email brightspace@uwindsor.ca or drop in virtually on Teams or in person at the Centre for Teaching and Learning.

UWindsor.ca webpages will remain available along with other systems like UWinsite Student, UWinsite Finance, and Brightspace.

The maintenance is necessary to ensure the smooth operation of the self-serve client portal.

Maintenance to affect self-serve client portal
Apr 20th, 2023
computer screen displaying TeamDynamix

The University’s Self-Serve Client Portal (TeamDynamix) will undergo planned maintenance on Thursday, April 27, from 8:30 a.m. to 5 p.m.

During this time, the portal will be unavailable. Users will not be able to access any service or information contained within the portal, such as submitting and viewing tickets, accessing reports, or viewing knowledge-base articles.

During this planned TeamDynamix maintenance period, the campus community can continue to contact the Information Technology Service Desk with their IT questions and incidents by live chat or phone at 519-253-3000,,ext. 4440, or in person in the lower level of the University Computer Centre.

This is also the last full day that Blackboard is accessible. Users needing support can email brightspace@uwindsor.ca or drop in virtually on Teams or in person at the Centre for Teaching and Learning.

UWindsor.ca webpages will remain available along with other systems like UWinsite Student, UWinsite Finance, and Brightspace.

The maintenance is necessary to ensure the smooth operation of the self-serve client portal.

IT Services serves soup to support Campus Food Pantry
Apr 14th, 2023
Mary Brownlie and Johnny Murer holding bowls of soup

To help students who are experiencing food insecurity, the Information Technology Services department held four weekly soup fundraisers, raising more than $500 for the Campus Food Pantry.

The on-campus fundraiser featured soups made by four different staff members each week. The rest of the departmental staff were encouraged to donate and join in the lunch prepared by the guest chefs. The soups varied weekly and ranged from broccoli cheddar cheese to beef barley brussels sprouts to hot and sour.

Susan Holiga, assistant director for client services in IT Services, calls the fundraiser a “fantastic way” to bring staff together and provide much-needed support for the food pantry.

“It also helped to strengthen the sense of community within IT Services and the broader campus,” she says. “It will be exciting to see how this initiative has the potential to inspire similar actions in other departments.”

She encourages any campus department interested in learning more about how the fundraiser was organized to contact her through Microsoft Teams chat or by phoning 519-253-3000, ext. 2738.

Training to elevate Drupal skills
Apr 14th, 2023
person working on Drupal website

Web editors responsible for maintaining content on the University's official website are invited to online Drupal training on Thursday, April 20.

This opportunity is designed to help web editors enhance the user experience of the website and ensure that it meets standards for accessibility, usability, and functionality. The session will cover essential topics, including page creation fundamentals, uploading graphics, effective menu organization, and creating accessible content.

The online training is open to all web editors, regardless of their experience level. Participants will be able to learn from Rob Aitkens, web development team leader, who will guide them through the basics of creating and managing Drupal-based websites.

Interested faculty and staff, including student employees, can sign up now to attend Drupal 7 + Web Accessibility Basic Training on Thursday, April 20, from 1 to 3:30 p.m.
Update to UWinsite Student coming in July
Mar 31st, 2023
UWinsite Student update July 21 to 24

An update to UWinsite Student from July 21 to 24 will incorporate the latest fixes and improve security and functionality to ensure the system is agile to meet the needs of the campus community.

The implementation team comprises of members from Student Accounts, Student Awards and Financial Aid, Information Technology Services, and the Office of the Registrar. They have been working on the project in the background for several weeks and have initiated a code freeze prohibiting any further changes to UWinsite Student until the update is completed.

The UWinsite Student update timing was established to minimize the impact on users, ensuring to avoid key registration dates, add/drop or voluntary withdrawal dates, and grade submissions, says acting registrar Lorraine Chandler.

“With courses taking place year-round, finding the right dates for a temporary disruption to UWinsite Student needs careful consideration,” she says. “Students in summer programming may rely more on the system’s availability. The weekend timing is a good opportunity for a pause.”

The campus community can expect to learn more about the changes to UWinsite Student and their impact on downstream systems as the implementation progresses. Regular project implementation updates will be provided through DailyNews, emails, and the UWinsite Systems website.