System Status & Notifications
Firewall maintenance Friday Nov 18 7am-8am
IT Services will be performing maintenance on the campus firewalls Friday November 18 from 7:00am to 8:00am. During this time, some users may be unable to connect to specific applications or servers.
If there are still applications or servers unavailable after 8:00am, please contact the IT Service Desk.
If there are still applications or servers unavailable after 8:00am, please contact the IT Service Desk.
Planned Campus Maintenance Outage - Sunday, Nov 6, from 6 a.m. to 3 p.m. COMPLETED
The planned campus wide outage will cause the wired and wireless network to be inaccessible Sunday, Nov 6, from 6 a.m. to 3 p.m.
You may have to restart or log in again on various platforms when the service resumes.
If you have difficulties accessing the internet on campus after the outage, please contact the IT Service Desk by calling 519-253-3000 ext. 4440. The IT Service Desk is open until 4 p.m. for live chat and will be responding to tickets until 4:30 p.m. on Sunday. Then open again at 8:30 a.m. on Monday.
COMPLETED
Service Catalog Update
Updates were made to the Service Catalog. New categories – Information Technology, Finance, Registrar & Academic, Facilities, and Media Production & Special Events – can now be found in the Service Catalog (bit.ly/3CqV2ED). Users will also notice that the Information Technology sub-categories have been refined from 13 to nine.
Network Interruption – Computer Science and Student Accessibility Services, Friday, Sept 23, from 6 to 7:30 a.m. *rescheduled*
Rescheduled: this interruption has been rescheduled to Friday, September 23, from 6 to 7:30 a.m.
The firewall will undergo maintenance for the Computer Science department and Student Accessibility Services on Thursday, September 22, between 6 and 7:30 a.m. Users can expect to experience a pair of short network interruptions during this period.
You may have to restart or log in again on various platforms when the network resumes operation.
We apologize for any inconvenience this may cause.
Multiple Systems Down Thu Sep 22 *Updated*
Update May 22 2:00pm: Service has been restored to all services with the exception of Ericom.
Due to a system issue, multiple systems and applications are unavailable affecting multiple areas on campus. IT Services staff are working to resolve the problem.
Affected applications include Catering, Campus Police, Parking (lot gates), Fusion, Lucidea, and Ericom.
This post will be updated as additional information becomes available.
Multiple Systems Down *Updated*
- Update: Functionality has been restored. If you continue to experience issues with a given system, please contact the Service Desk.
IT Services is aware of and currently investigating a number of systems that are currently down. This post will be updated when the issue is resolved.