Frequently Asked Questions (OSAP)

Some Common Questions from High School Students

Students can not generally receive both OSAP AND Social Assistance.  However, from OSAP's perspective, if a student is approved to receive social assistance while they are a full-time student, the social assistance payments are a direct resource in the OSAP assessment and are deducted dollar for dollar.

From Social Assistance's perspective, they will not generally allow a student to remain on social assistance if they are a full-time post-secondary student.  They would (generally speaking) expect the student to apply for OSAP funding for their educational costs, which would also include the living allowance.

Students should be checking with their caseworker who can assist them with determing what their best course of action should be.

If you are taking a double major, choose your first major. The OSAP program names only contain the program as identified with your first major of study only. If you are studying in the Bachelor of Arts and Science program, search Arts & Science.
If you have selected the appropriate program code, you should not have to enter this information. Please find your program code and this will assist you with getting a realistic estimate of your OSAP eligibility.

If a parent's marital status is divorced (not remarried or common law), then it is the custodial parent or the parent who the student who has last resided with full-time prior to starting full-time post-secondary studies, who completes the OSAP application.  The non-custodial parent is not required to complete the application.  If however, the non-custodial parent is providing support to the child, then the child must report this support as income on the income declaration section of the OSAP application.

If the custodial parent's marital status is technically and legally, common-law, then the common-law partner is required to complete Parent2 section of the application.  If the situation warrants a further review if the common-law partner is not supporting the student in any way, then the student should be referred to our website, under OSAP & Bursary Appeal Information, Step-Parent Appeal. With letters and supporting documentation, the student/parent(s) can request a review to remove the step-parent's information from the OSAP application.

When a student applies on-line and they select an out-of-province/country institution, they will be given instructions and directions to send all of the paperwork and documents to the Ministry of Training, Colleges and Universities in Thunder Bay - address and details will be provided to the student.  There is also information for out of Province and out of Country students to review on the OSAP website.

Students can not pick and choose for example, take the grants but not the loans.  OSAP eligibility is assessed across the board and students must negotiate loan funding to receive grant funding (it's a package).  Should students be thrifty enough to not be heavily reliant on the loan funding, they can set their loan funding aside  as they may need it at a later time. Otherwise, they can pay it down up completion of their studies.

Yes, that is correct.  Typically, students should update their earnings prior to receiving their first installment or mid-August, in December, prior to receiving their January installment and then again at the end of the term so that they have sufficient time to address/repay any overpayments prior to the start of the next academic year.

Yes, students should receive a fairly accurate estimate when they submit their OSAP application.  It is however, only an estimate and the estimate is based on unverified information.  If a student has any questions regarding their assessment after they have submitted their application, please contact the financial aid office at the school that you plan on attending.

No, lines of credit have no bearing on an OSAP assessment nor do they have access to this information.  However, a student's outstanding OSAP debt may have an impact on a student's eligibility to access a student line of credit.


OSAP Questions

Students should apply for OSAP on-line by June 30. Students should submit their signature pages and supporting documentation to the Student Awards & Financial Aid Office at the University of Windsor by July 15. Generally, signature pages and supporting documentation takes 4 - 6 to process. In order to ensure that funding is available for the start of classes in September, we must have all paperwork to complete the OSAP application by July 15.
We will e-mail you to inform you that we have received your Signature & Declaration Pages. Please allow a minimum of 4 weeks for processing. Although your Signature & Declaration pages have been received by us, it will take us some time to update your file on the OSAP website so that you can see that they have processed. If it has been less than 4 weeks, please do not call our office. If it has been more than 4 weeks, please call us so that we can follow up.

Starting in May 2018, students with a new Master Student Financial Aid Agreement (MSFAA) will be required to have their identities verified online and electronically sign and submit their loan documents. Information regarding the MSFAA process can be found on your OSAP account under the 'Required Documents' section of your OSAP application.

All students can now apply for OSAP assistance on-line even if there are restrictions preventing an assessment.  Before students apply, they will receive a message that indicates that their application may not be assessed for the following reason(s)....however, the application process can be completed and the restrictions issues addressed subsequently.

Students can also find information on how to address OSAP restriction issues from our website.

Students will receive their OSAP funding by electronic funds transfer provided that they have followed the necessary steps to set up their Master Student Financial Aid Agreement form.

If your fees are paid by forthcoming OSAP funding by September 30 (for Fall), January 30 (for Winter) and May 30 (for Summer), you will not be charged interest or late fees on your tuition.

Step 1: Determine how much you owe to the University (including tuition, residence, meal plan). Your balance on your Account Summary available via UWinsite Student should have already deducted your deposit (if applicable) and any scholarships/awards that you have received.

Step 2: Go to your 'Check Status' on the OSAP Website to determine how much funding has been/will be issued for the current semester and add up all of your funding allocations (loans and grants across the table).

Step 3: If your Account Summary balance is less than your OSAP Funding Issued/To Be Issued, you do not have to make a payment by the fee deadline date. If your Account Summary balance is greater that your OSAP Funding Issued/To Be Issued, then you must pay the difference by the fee deadline date.

Example #1: August 15, fees are due. Your Account Summary Balance indicates that you currently owe $5000 (Actual Fees are $7000-$2000 in scholarships) and you are due to receive $5500 in OSAP funding. No payment is required by you by the fee deadline date. When we process your Confirmation of Enrolment we will deduct your fees owing from your OSAP funding. The balance, if applicable, will be directed to your bank account.

Example #2: August 15, fees are due. Your Account Summary Balance indicates that you currently owe $5000 (Actual Fees are $7000-$2000 in scholarships) and you are due to receive $4500 in OSAP funding. A payment is required by you in the amount of $500 by the fee deadline date. When we confirm your enrolment we will deduct the balance of your fees owing from your OSAP funding. The balance owed to the University will be directed to the University. No OSAP funding will be directed to your bank account.

In summary, if you have sufficient OSAP funding to cover your balance owing to the University, the deferral of your fee payment is AUTOMATIC and there is NO ACTION required by you.

You may call our office at (519) 253-3000, ext. 3300 to arrange for an appointment.

OSAP application deadlines and appeal deadlines can be found on the OSAP Website or on the SAFA main OSAP page.

If you need to make a change to your OSAP application after you have submitted it for processing, you will need to put your change in writing (be sure to sign and date your letter and to include your student number) and mail, fax or drop off your changes to the Student Awards & Financial Aid Office. You can also use one of our OSAP forms from our OSAP Processing Forms page to submit your changes.

The University of Windsor will work with the Ministry to confirm your enrolment electronically for the Fall 2016 semester.

The Confirmation of Enrolment process for the Fall 2016 semester will commence on in early September for any student who has a completed OSAP assessment by mid-Augsut (including all supporting documents required) and who is fully registered in their OSAP assessed course load.  For example, if you applied for OSAP for 100% of a full course load and you are only in 60%, we will not be able to confirm your enrolment until you are registered in at least 80% or full-time.

We will continue to confirm enrolments daily as OSAP applications and assessments process throughout the fall term.

Once the Student Awards & Financial Aid Office confirms a student's enrolment, an email is sent to the student from award1@uwindsor.ca confirming the process with further information.

Please visit the 'Why has my OSAP account not been confirmed?' page to determine possible reasons as to why your enrolment would not be able to be confirmed.  If none of the reasons apply, then please contact the Student Awards & Financial Aid Office if you have not yet received the Confirmation of Enrolment email.


Ontario Student Opportunity Grant (OSOG) Questions

Refer to the OSOG link on the OSAP website for reasons associated as to whether or not the Ministry has verified you and your spouse’s (if appropriate) income. If your study period end date for the 2016/2017 academic year was April, 2017, the Ministry must first verify your 2017 income and your spouse’s 2016 income with Canada Revenue Agency. If your study period end date for the 2016/2017 academic year was August, 2017 and you had a 16 week pre-study contribution (you were not a full-time student from May – August 2016), then the Ministry must first verify your 2016 income and your spouse’s 2015 income with Canada Revenue Agency. If your study period end date for the 2016/2017 academic year was August, 2016 and you DID NOT HAVE a 16 week pre-study contribution (you were a full-time student from May – August 2016), then the Ministry must first verify your 2017 income and your spouse’s 2015 income with Canada Revenue Agency. Your 2017 income will be verified in July, 2018 and the OSOG payment (provided that eligibility has been retained) should happen in November, 2018.

The documentation requirement for verification of income on spouses/parents not living in Canada is the documentation which would be the equivalent of Canada's CRA Notice of Assessment/income tax documentation. Affidavits are not acceptable. Students must endeavour to provide official documentation from their country of origin as to the income reported or indicate their country does not have a tax system. Embassies and consulates can also confirm this information. Students who indicate the spouse has no income and provides official proof that their country has no tax system, will be reviewed on an individual basis. Student must also provide a detailed letter indicating how the daily needs of the spouse were met (on $0 income), or proof of full-time enrolment in school and the record of landing showing when the spouse came to Canada, if applicable.

 


Phone: (519) 253-3000 ext. 3300
Fax: (519) 973-7087
Email: award1@uwindsor.ca
In order to better assist you, please include your UWindsor Student Number in your email.

Visit Us

Chrysler Hall Tower, Room 102
(Dropbox is located outside of the office doors)

Service Hours

Day Open Close Phone Service
Monday 1:00 PM 4:00 PM 1:00 PM - 4:00 PM
Tuesday 9:00 AM 4:00 PM 9:00 AM - 12:00 PM; 2:00 PM - 4:00 PM
Wednesday 1:00 PM 4:00 PM 1:00 PM - 4:00 PM
Thursday 9:00 AM 4:00 PM 9:00 AM - 12:00 PM; 2:00 PM - 4:00 PM
Friday 1:00 PM 4:00 PM 1:00 PM - 4:00 PM

Important Notes

  • We will attempt to return messages and emails within 2 business days where possible
  • Please do not leave/send multiple messages/emails

You may also email your inquiry to: award1@uwindsor.ca
In order to better assist you, please include your UWindsor Student Number in your email.