Shipping and Receiving handles courier, freight and parcel shipments for departments across campus. Incoming shipments are received, recorded and distributed; outgoing shipments are prepared for collection by the University's preferred carriers.
Shipping and Receiving is responsible for all mail, courier and freight other than Canada Post mail. Canada Post mail and student parcels are handled by Distribution Services.
Contact and Hours
Location
Maintenance Building
2601 Union Street
Hours
7:30 AM – 3:45 PM
Monday to Friday
Closed 8:55 – 9:15 AM; 12:00 – 12:30 PM; 1:55 – 2:15 PM
Canada Post Collection
8:00 AM and 1:00 PM
The 1:00 PM collection is the last of the day
Receiving a Shipment
Incoming shipments should be addressed to the University with the recipient's full name, departmental name and building clearly indicated. Shipments addressed to a department alone may be subject to delay.
- Include the departmental name and building on all incoming shipments
- Provide a charge account number for billing
- Contact Shipping and Receiving in advance of any large shipment so that delivery can be planned
Standard shipping address
[Recipient's full name]
[Department]
University of Windsor
[add standard address format]
Sending a Shipment
Departments arrange outgoing courier shipments through their own courier accounts. All waybills must be generated digitally through the carrier's website; handwritten waybills are not accepted.
Scheduling a pickup is the most reliable method. Contact your carrier directly to arrange collection of your items.
Alternatively, outgoing courier items may be left in the Distribution outgoing mail box or in your building's outgoing mail slot. Items are transported to Shipping and Receiving, where the carriers collect.
Preferred Carriers
The University holds preferred rates with four courier services. The times shown are when each carrier collects from Shipping and Receiving.
Best for: UAE and Arabic countries
Collects: once daily (2:00 – 3:30 PM)
Contact: 1-800-CALL-DHL
Urgent and Same-Day Shipments
For urgent courier shipments, schedule a pickup with the carrier directly or take the item to the carrier's own drop-off location rather than waiting for the scheduled campus collection.
Same-day Canada Post items must be brought directly to Shipping and Receiving ahead of the 1:00 PM collection. Postage must already be applied.
A drop box for urgent outgoing mail is available at Shipping and Receiving and may be used at any hour.
International Shipments
Required for U.S. and international shipments:
- A completed customs declaration form
- Three copies of the commercial invoice for international packages
- Full address details — no PO boxes
Export assistance: contact the carrier directly for export guidance.
Detailed customs information: see the Customs webpage or email customs@uwindsor.ca.
U.S. orders alternative: international orders that cannot ship directly to campus may be sent to a U.S. warehouse. Email customs@uwindsor.ca for warehouse details.
Restrictions
- Personal shipments are prohibited on University accounts
- PO Box addresses are not accepted for courier shipments
- Canada Post Express Courier services are no longer offered
- Regular mail over 500 g must be sent by third-party courier
Billing
- All inbound and outbound shipments must show the shipper or receiving name, departmental name, and charge account number
- Courier service receipts are forwarded to Accounts Payable for processing
- Billing enquiries should be directed to Accounts Payable at ext. 2120 or 2123
Questions
Shipping and Receiving: shipping@uwindsor.ca or 519-253-3000 Ext. 2859
Customs and international: customs@uwindsor.ca
Canada Post mail: Distribution Services, Ext. 2016