The University of Windsor offers two free Amazon Lockers that are open to the public. You do not need to be a student, employee or visitor to the University to use them. Anyone who shops on Amazon.ca can have packages delivered to a locker and pick them up at a time that suits them.
Both lockers are on the University's main campus at 401 Sunset Avenue, Windsor, Ontario, one outside of the Joyce Entrepreneurship Centre and one outside of Vanier Hall.
Cost
Free to use
No locker fee. Regular Amazon.ca shipping rates apply.
Who Can Use Them
The general public
No University connection needed. All you need is an Amazon.ca account and a smartphone with the Amazon Shopping app.
Pickup Window
3 days
Uncollected packages are returned to Amazon and refunded.
Accepted Orders
Amazon.ca only
Canada Post and other couriers cannot deliver to the locker.
Locker Locations
JEC
Outside Campus Police and the UWinCard office.
- Name on Amazon.ca: JOYCECENTRE
- Available: 24/7
Vanier Hall
Outside the front doors of Vanier Hall.
- Name on Amazon.ca: VANIERHALL
- Available: 24/7
Coming to campus to pick up a package?
Short-term visitor parking is available on campus. See visitor parking for lot locations and rates before you come. The campus map shows where each building is.
How It Works
- Add a locker to your address book. On Amazon.ca, go to Your Addresses, select Add Address, then Find an Amazon collection location near you. Search for JOYCECENTRE or VANIERHALL and select Add to address book.
- Choose the locker at checkout. Select Change next to the delivery address and pick Amazon Locker – JOYCECENTRE or Amazon Locker – VANIERHALL.
- Wait for your delivery email. When your order is delivered, you will receive an email with a Start Pickup button.
- Collect within 3 days. At the locker, turn on Bluetooth and open the pickup page in the Amazon Shopping app (tap Start Pickup in your email, or go to Your Orders and select How to pick up at the Locker). The app connects to the locker automatically. Tap Open Locker, take your package and close the door.
Step-by-step instructions (PDF)Find a locker on Amazon.ca
What Can Be Delivered to a Locker
An order is eligible for locker delivery if it:
- weighs less than 35 pounds
- has product dimensions smaller than 19 x 12 x 14 inches
- is sold or fulfilled by Amazon
- is valued at less than $5,000
- contains no hazardous materials, including batteries or items containing batteries
- contains no perishable items
- contains nothing requiring identification on delivery, such as tobacco or alcohol
- is not a Subscribe & Save item
- does not include items shipping from other countries
- is not a Release-Date Delivery item
- is not an Amazon Business order
There is no guesswork involved. If an order does not meet these conditions, the locker will not appear as a delivery option at checkout and the order defaults to home delivery.
Good to Know
- Pick up within three days. Packages not collected by the end of the third day are returned to Amazon and refunded.
- Not everything can be delivered to a locker. See the eligibility list above. If an order does not qualify, the locker will not appear as a delivery option at checkout.
- Order questions go to Amazon. For questions about an order or difficulties at the locker, contact Amazon Customer Service at 1-877-346-6244, available 24 hours a day. The University does not have access to the locker or its contents.
Ordering for a University department?
Orders placed on behalf of University departments using Amazon Business will continue to be delivered through Shipping and Receiving.
Frequently Asked Questions
No. The lockers are a free service open to the general public. Anyone with an Amazon.ca account can choose either locker as a delivery location.
Whichever is more convenient for you. Both are at 401 Sunset Avenue and work the same way. JOYCECENTRE is the locker at JEC and VANIERHALL is the locker at Vanier Hall. You can add both to your Amazon address book and pick one at checkout for each order.
Three calendar days from the day it is delivered. Your delivery confirmation email shows the pickup deadline. If the package is not collected by the end of the third day, Amazon takes it back and issues a full refund.
Make sure Bluetooth is on, you are within about 10 feet of the locker and the Amazon Shopping app is up to date. Open the pickup page from the Start Pickup button in your delivery email, or from Your Orders > your delivery > How to pick up at the Locker, and wait a few seconds for it to connect. If it still will not open, contact Amazon Customer Service at 1-877-346-6244.
Yes. Forward them the delivery confirmation email with the Start Pickup button. The person collecting will need a smartphone with Bluetooth and the latest version of the Amazon Shopping app.
Amazon redirects the delivery to the backup address set in your account. It is worth making sure your Amazon account has a usual delivery address on file.
Oversized orders cannot be sent to a locker at all, so the lockers will not appear as an option at checkout and the order goes to your usual delivery address instead.
Contact Amazon Customer Service at 1-877-346-6244, available 24 hours a day. The University does not have access to the lockers or the packages inside them, and cannot open a compartment or release a package.
Returns are not available at these lockers. Follow the return instructions Amazon provides with your order.
No. Amazon Business orders are not eligible for locker delivery. University departmental orders continue to be delivered through Shipping and Receiving.
Questions
About an order or the locker itself: Amazon Customer Service, 1-877-346-6244 (24 hours).
