• Email money transfer refunds are being processed weekly on Wednesdays by noon. Requests received and approved by this time will receive the email confirmation by Thursday and direct deposit email by Saturday.
  • Cheque (EFT -Electronic Funds Transfer) refund requests will be processed monthly on the first Wednesday of each month. This monthly refund processing schedule will remain in place until further notice.

Refunds Policy

Students who Request Refunds are Subject to the Following conditions and restrictions:

Domestic refunds:

  • All refunds will be issued through your student account and sent as an email money transfer to a Canadian bank account as a direct deposit to a UWindsor email address ONLY.
  • Credit balances that result from a scholarship will be available after the term final financial drop date.
  • Payments received by the University of Windsor directly from a Canadian bank account will be refunded without restrictions but are subject to review.
  • Expired email money transfers (EMMTs), failed Preauthorized Debit (PADs), and failed Credit Card payments are subject to a charge of $10 for failed payments.

International Refunds:

  • Payments received by the University of Windsor directly from a foreign country will only be refunded to a registered student.
  • Payments received by the University of Windsor directly from a foreign country will only be refunded to a maximum of $3,000 per term and students must be registered in current term to request refunds.
  • All refund requests that exceed $3,000 from a foreign country will be wired back to the originating bank account, subject to a wire charge of $25 (4-6 week processing time).
  • Refund requests for visa denial, please be advised only current visa documents are applicable, not older than 6 months. Incomplete visa applications are not eligible as a visa denial.
  • Deferred enrolment requires proof of a new visa denial to be eligible for deposit refund (previously submitted documents are not eligible).
  • Letters of offer that have been rescinded for the reason that documentation has been altered, deposits will be forfeited.
  • International registered students that have 3rd party loans are required to have funds remain on the student account for residence, meal plan and tuition costs.
  • Any remaining funds after graduation will be returned to the originating bank source.
  • International wire payments are refunded to their originating bank source.
  • We are unable to process a CIBC wire refund amount for less than $10.

How to Request a Refund to a Canadian Bank Account

If there is a credit balance on your student account, the credit can either remain on your student account and be applied to your next semester fees or the credit will be available to request a refund via an electronic transfer process.

If UWindsor owes you more than $2.00, and you have a Canadian Bank Account and have access to your UWindsor email account, you can request a refund through UWinsite Student following these steps:

1. In your web browser, preferably Google Chrome, go to

2. Click the blue SIGN IN TO UWINSITE STUDENT button.

3. On the Sign in screen, enter (or select) your Click the Next button.

4. On the Enter password screen, enter your UWin Account password. Click the Sign in button.

5. On the Student Homepage, click the Financial Accounttile.


6. In the left navigation menu, click Account Services > Online Refund Request


7. Review the instructions at the top of Online Refund Request page.  

8. Complete the Student Remarks field and click the Submit Request button. 


9. Once your refund request has been reviewed and approved, you will be sent an Email Money Transfer. You will need to log into your online banking to claim the funds.

10. Once approved there will be two emails sent, the first to acknowledge the request for a refund, and the second will be an email from with the subject line INTERAC e-Transfer. This will require action from you to accept the transfer within ten (10) business days and to use your student number as your password. These funds will be issued in Canadian dollars to a Canadian bank account.

Contact Information

Student Accounts Office
University of Windsor
Chrysler Hall North, 1st Floor
401 Sunset Avenue
Windsor, Ontario, Canada, N9B 3P4

Service Hours
Telephone Hours:

Monday 10am - 12pm
Tuesday 10am - 12pm & 2pm - 4pm
Wednesday 10am - 12pm & 2pm - 4pm
Thursday 10am - 12pm & 2pm - 4pm
Friday 2pm - 4pm

In Person Hours:
Monday 1pm - 4pm
Tuesday 1pm - 4pm
Wednesday 9am - 12pm & 1pm - 4pm
Thursday 9am - 12pm & 1pm - 4pm
Friday 1pm - 4pm

Phone: 519-253-3000 ext. 3307
Include your 9-digit student number.
Current students use your email for correspondence.

To join the queue for the Student Accounts office, please scan this QR Code or click if using a mobile device: