Frequently Asked Questions


Frequently Asked Questions

The USWA OPUS drug and dental plan, and GSS health benefits plan are mandatory fees that must be paid. Because the drug, dental and health benefit plans are implemented and managed by the UWSA, OPUS & GSS, concerns regarding coverage must be directed to them. If you have alternate coverage and would like to opt out contact:

  • UWSA Office: (519) 971-3600 – Floor 2: CAW Student Centre. The opt-out process is on the UWSA website.
  • OPUS Office: (519) 971-3603 – Room 172: CAW Student Centre.  The opt-out process is on the OPUS website.
  • GSS Office: (519) 253-3000 ext. 3915 – Education Building – The opt-out process is on the GSS website.

Interest is added to your account daily for each day that fees are unpaid. Interest is calculated at an annual rate of 14%. Your account will be subject to sanctions and you will not be permitted to register in future semesters. Academic records (transcript, T2202A form) will be withheld until the debt is fully paid and your name may be placed with our collection agency after a specified time period.

We offer free tuition and incidental fees for students 65 and over, except for professional programs (contact Student Accounts Office for programs).  *Applies to Canadian citizens or Permanent Residents of Canada only*

You are responsible for all fees (including interest) unless you formally withdraw through UWinsite Student or the Registrar’s Office.

While your account is still subject to interest charges, contact the Student Accounts Office at to discuss your payment options.

For every day your account remains unpaid after the deadline, interest at the annual rate of 14% will be calculated. Interest will be tallied daily and added to your balance owing at the beginning of the month. Even if you pay your balance before interest is applied, you are responsible for interest calculated for the time period before the payment.  Check your account at the start of the month to see if you owe interest. Interest is approx. $0.04 per hundred dollars owing per day.

  • Contact the Awards Office to see if you are eligible to apply for assistance. 
  • Contact Human Resources to determine if there are part-time positions for students.
  • Contact the Office for Experiential Learning for other opportunities.

A negative balance indicates you have a credit on your account. You may leave this credit on for future charges or may request a refund through UWinsite Student.

As a registered student you have access to the student statement which is your official receipt. This statement contains all fees and payments made on the account. Please click on your Financial account tile and click account balance. You will then see the print student statement option.

Applicants requiring a statement for visa or loan purposes and have made a payment, please email to request a receipt for your tuition deposit or tuition payment.

If you made your payment by personal cheque, your cancelled cheque is your receipt. If you require something more official, you must wait 30 days (45 days for cheques drawn on a foreign bank) before emailing If you require a receipt earlier, provide a copy of the front and back of the cancelled cheque.

If your cheque is returned, you are responsible for replacing the payment with cash, debit or certified cheque and will be charged a $25 returned cheque charge.  You will lose chequing privileges with the University for two years. If the cheque has been returned due to an error made by the bank, you must provide a letter from the bank accepting responsibility.

Students can update their address on UWinsite Student or go to the Registrar's Office (with photo ID) to request an address change. We cannot accept phone calls or e-mail requests for address changes.

Contact Information

Student Accounts Office
University of Windsor
Chrysler Hall North, 1st Floor
401 Sunset Avenue
Windsor, Ontario, Canada, N9B 3P4

***New Service Hours***
Telephone Hours:

Monday to Thursday 10am-12pm
Wednesday to Friday 2pm-4pm

In Person Hours:
Monday 1pm - 4pm
Tuesday 1pm - 4pm
Wednesday 9am - 4pm (12 - 1pm closed)
Thursday 1pm - 4pm
Friday 1pm - 4pm

Phone: 519-253-3000 ext. 3307
Include your 9-digit student number.
Current students use your email for correspondence.

To join the queue for the Student Accounts office, please scan this QR Code or click if using a mobile device: