Student Problem Resolution Process

Students standing outside

Common Concerns

What do you do if you have a concern regarding your financial aid?

  • OSAP uses standard assessment criteria in the assessment of OSAP eligibility.  There are certain student, spousal and parental situations that can be reviewed by the Student Awards and Financial Office on an exception basis. Please note that not all exceptions can be considered but to find out about the circumstances which can be considered, students can visit our OSAP Appeal Information page.
  • Go to: OSAP Appeal Information
  • Appeal/Review outlines are listed by category. Student must pay close attention to which student status the review applies to, and the conditions which must exist for that appeal/review to be considered.  If a student determines that there is no standard appeal/review option that covers their situation, they should provide an initial letter to the attention of the Financial Aid Administrator outlining their situation or they can contact the Student Awards & Financial Aid Office to arrange for an appointment to discuss their situation. The student would then be provided instructions as to how they may have their situation reviewed if appropriate.

Eligibility for the above noted programs is based on a student’s OSAP eligibility.  If a student has been denied funding through the University of Windsor In-Course Bursary program, a student may appeal their denial by providing a letter of explanation/rationale outlining any extenuating circumstances they may have which requires further review of their eligibility. Any requests for a further review should be accompanied by supporting documentation. A student’s cover letter must clearly identify the program that they are requesting a review of their eligibility for, must be clearly written, and must be signed and dated by the student.

Appeal Outline for In-Course Bursary Denial

If a student has concerns regarding the level of service they have received from any member of the Student Awards & Financial Aid Office staff, their concerns may be noted in writing and forwarded to the Director in the Student Awards & Financial Aid Office. A student’s letter of concern must contain the following information:

  • Date that the incident took place (and approximate time if possible);
  • Name of staff person (if known);
  • The situation that was being discussed or addressed by the student and staff;
  • The nature of the student concern;
  • Letter must be signed by the student and dated;
  • Appropriate return address in order to direct a response.

Marian Doll, Director
Student Awards & Financial Aid
Room 110 Chrysler Hall Tower
(519) 253-3000 Ext: 3300

If a student does not wish to address their concern to the Director, Student Awards & Financial Aid, the student may direct their concern as outlined above to:

Vincent Yeung, Associate Vice-President
Financial Reporting And Accounting

Room 404 Chrysler Hall Tower
(519) 253-3000 Ext: 2167

A student may request a copy of information that they have provided contained within their OSAP, scholarship or bursary file, provided that there is no third-party reference material. A student may also request any other documentation contained within their file that is specific to their dealings with the Student Awards & Financial Aid Office.  Requests must be made in writing, must be signed and dated by the student with the appropriate reference information.  If it is determined that the Student Awards & Financial Aid Office staff are unable to satisfy a student’s request for information, the student may contact the Freedom of Information and Protection of Privacy Office:

Ms. Julie Laforet
Insurance, Risk Management & FIPPA Officer

Assumption Hall, Room 312
(519)253-3000 Ext. 2080

Services Available:

You may reach our office at: (519) 253-3000 Ext. 3300

Regular SAFA Service Hours 

 Monday  1:00PM - 4:00PM
 Tuesday  1:00PM - 4:00PM
 Wednesday    9:00AM - 12:00PM; 2:00PM - 4:00PM
 Thursday  9:00AM - 12:00PM; 2:00PM - 4:00PM
 Friday   1:00PM - 4:00PM


Please refer to as there may be a knowledge base article that may answer your question.

In order to better assist you, please always include your UWindsor Student Number in your communications.

Students should complete their UWinAward Student Application/Profile via UWinsite Student > Student Homepage > Award Profile to be matched with eligible funding opportunities.

Additional Information for Domestic Students who are experiencing financial hardship.

Additional Information for International Students who are experiencing financial hardship.

If you require additional assistance you may contact our office by email at



Documents may be faxed, sent as an attachment via email at, or placed in our drop-box located in the lobby of CHT or mailed to:

Student Awards & Financial Aid
University of Windsor
401 Sunset Ave. CHT Room 102
Windsor, ON N9B 3P4

Fax: (519) 973-7087

Please refer to as there may be a knowledge base article that may answer your question.


Student Awards & Financial Aid Office

University of Windsor
Chrysler Hall Tower, 1st Floor
401 Sunset Avenue
Windsor, ON, Canada, N9B 3P4

We are available for in-person service during the following hours:

Regular SAFA Service Hours

 Monday  1:00PM - 4:00PM
 Tuesday  1:00PM - 4:00PM
 Wednesday   9:00AM - 4:00PM
 Thursday  9:00AM - 4:00PM
 Friday   1:00PM - 4:00PM


To enter our in-person service queue with the Student Awards or the Financial Aid office, please scan this QR Code or click if using a mobile device:

If you feel that you need to talk to someone about your situation, please take the following steps:

1) Try asking your question using  We have many knowledge base articles that might be able to assist you with your question.

2) Log on to to submit a service request and a Student Awards or Financial Aid Representative will respond to your inquiry as soon as possible.

3) Call our office during our phone service hours.  A Student Award or Financial Aid Representative may be able to resolve your issue over the phone.

4) If options 1) through 3) do not resolve your issue,  we will schedule you a virtual Teams meeting/appointment with a Student Awards or Financial Aid Specialist for a time that is mutually convenient.


UWinAward Profile/Application Support

Here is the schedule for our virtual drop-in sessions available for students who require assistance with their UWinAward Profile/Application for bursary and scholarship applications.

Important Notes:

  • We will attempt to return messages and service requests within 2 business days where possible.  In September, January & May however, our response time may be closer to 7-10 business days.

  • Please do not leave/send multiple messages/emails as this will delay our response time.