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Employee Assistance Program (EAP)

TELUS Health, formerly LifeWorks, is the provider of the Employee Assistance Program (EAP) at the University of Windsor. You can access immediate and confidential support to help resolve work, health, and life challenges to improve your life. Professionals can support you with stress or relationship issues, depression, anxiety, nutrition and weight loss, parenting, and much more.

  • Employees and their immediate family members can access services/supports 24 hours a day, seven days a week.
  • Preserving your confidentiality is at the heart of the EAP. Their strict privacy policy goes the extra mile to ensure when you reach out for help, you can feel confident no one will ever know you have contacted your EAP, including the University of Windsor.
  • Services are available in English or French.

There are no changes to your EAP services. Please refer to our Communications and News webpage for details.

What Does Your EAP Include?

You and your eligible family members can access solutions for a wide range of life’s challenges. TELUS Health can help you with the following

  • Weight management
  • Boost energy and resilience
  • High cholesterol
  • High blood pressure
  • Diabetes
  • Heart disease
  • Stress
  • Depression
  • Anxiety
  • Anger
  • Crisis situations
  • Life transitions
  • Credit and debt management
  • Budgeting
  • Bankruptcy
  • Financial emergencies
  • Changing circumstances
  • Separation and divorce
  • Civil litigation
  • Custody and child support
  • Wills and estate planning
  • Identify conditions
  • Prevent illness
  • Manage symptoms
  • Discover natural healing strategies
  • Create an action plan for better health
  • Separation and divorce
  • Elder care
  • Relationship conflict
  • Parenting
  • Blended Family issues
  • Work-life balance
  • Conflict
  • Career planning
  • Bullying and harassment
  • Maternity and parental leave
  • Adoption
  • Child care services
  • Schooling
  • Adult day programs
  • Nursing and retirement homes
  • Alcohol
  • Tobacco
  • Drugs
  • Gambling
  • Other addictions
  • Post-recovery support


How to Access Services, Resources and Supports

Services and supports can be accessed online, by phone, via chat, or through the TELUS Health One mobile app.
Go to You will be asked to login with email, username or company code.
  • Enter the following username (case sensitive): EAP-uwindsor
  • When prompted, enter the following password (case sensitive): EAP

You will then be directed to the main page where you can access resources, tools, featured articles and more.

Download the Flyer with information on how to log-in here: English; Francais
By Phone
When you call the TELUS Health Access Centre, you will be connected to a professional Client Care Representative (CCR).
  • 1-844-880-9142 OR 1-844-671-3327 (CA, English)
  • 1-855-360-5485 (CA, Français)
TELUS Health One App
The app is free to download and provides in-app access to your employee assistance program (EAP), which includes qualified support for your mental, physical, social and financial health.

TELUS Health One application is available on the Apple Store and Google Play.

To learn more about the app, download the TELUS Health One information flyer: English; Francais

Interested in learning more about TELUS Health?

Attend a virtual public orientation that focuses on:

  • What is the EAP
  • The services it covers
  • The different ways of using it

Please note that these orientations will provide a general overview of the TELUS Health platform and not University of Windsor specific information.

Download the orientation flyer with dates and links to public presentations below:


Useful linksUseful links

TELUS Health EAP resources:

TELUS Health Platform resources:

LifeWorks to TELUS Health transformation


Contact usContact us

Please direct your inquiries to: