Repaying Your Loan

Repaying Your Loan

Information for student borrowers and repayment obligations, visit Federal Student Aid.

After you graduate, leave school, or drop below half-time enrollment, you have a period of time before you have to begin repayment. This "grace period" is six months for a Direct Loan or Federal Family Education Loan (FFEL) Loan.

The repayment period for all PLUS Loans begins on the date the loan is fully disbursed, and the first payment is due within 60 days of the final disbursement. However, a graduate student PLUS Loan borrower can defer repayment while the borrower is enrolled at least half-time, and, for PLUS loans first disbursed on or after July 1, 2008, for an additional six months after the borrower is no longer enrolled at least half-time. Interest that accrues during these periods will be capitalized if not paid by the borrower during the deferment.

Parent PLUS Loan borrowers whose loans were first disbursed on or after July 1, 2008, may choose to have repayment deferred while the student for whom the parent borrowed is enrolled at least half-time and for an additional six months after that student is no longer enrolled at least half-time. Interest that accrues during these periods will be capitalized if not paid by the parent during the deferment.

Your loan servicer will provide information about repayment and will notify you of the date loan repayment begins. It is very important that you make your full loan payment on time either monthly or according to your repayment schedule. Failure to do so could put you in default, which has serious consequences. Student loans are real loans—just as real as car loans or mortgages. You have to pay back your student loans.

The U.S. Department of Education's National Student Loan Data System (NSLDS) provides information on your federal loans including loan types, disbursed amounts, outstanding principal and interest, and the total amount of all your loans. Access NSLDS here.

If you are uncertain who your loan servicer is, you can look it up at NSLDS or call the Federal Student Aid Information Center at 1-800-4-FED-AID (1-800-433-3243). 

Direct Loans have a fixed interest rate that differs depending on the loan type and other factors. Check with the Direct Loan Servicing Center for details and current interest rate information. To access information on your federal loans including interest rates, visit NSLDS.

Interest accrues on a daily basis on your loans. Factors such as the number of days between your last payment, the interest rate, and the amount of your loan balance determine the amount of interest that accrues each month.

 

SERVICES AVAILABLE:

You may reach our office at: (519) 253-3000 Ext. 3300

Service effective March 28, 2022:
Monday, Tuesday & Friday: 1:00 p.m. - 4:00 p.m.
Wednesday & Thursday: 9:00 a.m. - 12:00 p.m.; 2:00 p.m. - 4:00 p.m.

Please direct your initial question to ask.uwindsor.ca as there may be a knowledge base article that may answer your question.

In order to better assist you, always please include your UWindsor Student Number in your communications.

Students should complete their UWinAward Student Application/Profile via UWinsite Student > Student Homepage > Award Profile to be matched with eligible funding opportunities.

Additional Information for Domestic Students who are experiencing financial hardship.

Additional Information for International Students who are experiencing financial hardship.

Documents may be faxed, sent as an attachment through ask.uwindsor.ca, placed in our drop-box located in the lobby of CHT or mailed to:

Student Awards & Financial Aid
University of Windsor
401 Sunset Ave. CHT Room 102
Windsor, ON N9B 3P4

Fax: (519) 973-7087

Submit a service request with an attachment: https://ask.uwindsor.ca/

Email: ask@uwindsor.ca

To visit the Student Awards & Financial Aid Office, the following steps MUST be taken:

Effective May 1, 2022, steps 1), 2) and 5) are optional.  Masks however, must still be worn at all times.

(Optional) 1) Complete the Safe Lancer App to receive your Green Approved Badge.  For additional information on the protocols that are in place to visit the campus in person, click here.  Information on the 'Return to Campus' procedures and 'Vaccination Policy' can be found on the University of Windsor website https://www.uwindsor.ca/returntocampus/.  If you do not have a Green Badge, you can't visit us in person and you will need to address your issue using one of our remote services available.  

(Optional) 2) Proceed to campus only if you have completed the Safe Lancer App and have an APPROVED badge.  Access to Chrysler Hall Tower is available by entering through the NORTH doors of Chyrsler Hall North, facing the Leddy Library parking lot or, with a student id access card, via the main doors to Chrysler Hall Tower, on Monday - Thursday, between the hours of 9:00 a.m. - 4:00 p.m.

3) Remember, students may drop off documents in our drop-box located in the lobby of Chrylser Hall Tower and do not need to get in the queue to complete this task.

4) Be sure that you have government issued photo ID or your UWIN ID card.  We will not be able to serve you in person if you don't have proper identification.

(Optional) 5) Once you are cleared to visit the campus, scan the QR Code below using a mobile device or click on the QR code. Use our queing system to register and to place yourself in our virtual line in order to visit the office for in-person service related to your government financial aid file, scholarships or bursaries.  We are available for in-person service during the following hours:

SAFA Service Hours

 Monday  1:00PM - 4:00PM
 Tuesday  1:00PM - 4:00PM
 Wednesday   9:00AM - 4:00PM
 Thursday  9:00AM - 4:00PM
 Friday   1:00PM - 4:00PM

 

To enter our in-person service queue with the Student Awards or the Financial Aid office, please scan this QR Code or click if using a mobile device:

If you feel that you need to talk to someone about your situation, please take the following steps:

1)  Try asking your question using https://ask.uwindsor.ca.  We have many knowledge base articles that might be able to assit you with you question.

2) Log in to https://ask.uwindsor.ca to submit a service request and a Student Awards or Financial Aid Representative will respond to your inquiry as soon as possible.

3) Call our office during our phone service hours.  A Student Award or Financial Aid Representative may be able to resolve your issue over the phone.

4) If options 1) through 3) do not resolve your issue,  we will schedule you a virtual Teams meeting/appointment with a Student Awards or Financial Aid Specialist for a time that is mutually convenient.

 

UWinAward Profile/Application Support

Here is the schedule for our virtual drop-in sessions available for students who require assistance with their UWinAward Profile/Application for bursary and scholarship applications.

Important Notes:

  • We will attempt to return messages and service requests within 2 business days where possible.  In September, January & May however, our response time may be closer to 7-10 business days.

  • Please do not leave/send multiple messages/emails as this will delay our response time.