Student Responsibilities

Throughout the Federal Student Aid process, Direct Loan applicants/recipients have several responsibilities. Before Direct Loan funds are released, it is a student's responsibility to:

Complete the Estimated Financial Assistance (EFA) information that is found on the US Federal Student Aid Appliant Checklist and Declaration Form. The information on this form is considered when determining the level of eligibility for Direct Loan funding. The completed form must be submitted to the Student Awards and Financial Aid office before your Direct Loan funding can assessed.  Note: Failure to disclose additional financial assistance may adversely affect funding eligibility and may necessitate a return of funds.

When you have been approved for Direct Loan funding, you will receive correspondence from Student Awards and Financial Aid with the details of the loan(s) that has/have been originated. If you accept the Direct Loans as assessed , you are asked to confirm this in writing (a return email is appropriate). If you wish to accept less than the determined loan amount(s) you must advise the Student Awards and Financial Aid Office. Again, a return email is appropriate.

If you have applied for a Parent PLUS Loan, you must arrange for the Parent Borrower to review and sign the Parent PLUS Loan Fund Release Form. Federal regulations specify that the University of Windsor requires the Parent Borrower's authorization to issue a refund directly to you (the dependent) should a credit balance result after tuition and fees are paid.

The student or parent must inform the institution if he or she wishes to cancel all or a portion of a loan. If the institution, prior to crediting the student’s account, obtains from the student a written confirmation of the type and amount of Direct Loans that the student wants to receive for the award year, the institution is required to return the loan proceeds, cancel the loan, or do both, only if it receives the cancellation request by the later of the first day of the payment period or 14 days after it notified the student or parent of the right to cancel all or a portion of the loan. If the institution did not obtain such a written confirmation prior to crediting the student’s account, the institution is required to return the loan proceeds, cancel the loan, or do both, only if it receives the cancellation request within 30 days of the date the institution notified the student or parent of the right to cancel all or a portion of the loan. If an institution receives a student’s or parent’s request for cancellation after the periods specified, the institution is not required to honour the cancellation request.

As a Direct Loan recipient you are required to complete exit counselling before you withdraw, graduate, or drop below half-time attendance (even if you plan to transfer to another school). Completion of exit counselling is a requirement of borrowing under the Direct Loan Program and the FFEL Program. Exit counselling helps you understand your rights and responsibilities as a student loan borrower and provides useful tips and information to help you manage your loans. Exit counselling is to be completed online. If you are unable to complete exit counselling online, please provide the Student Awards and Financial Aid Office with your current address and a print copy will be mailed to you.


You may reach our office at: (519) 253-3000 Ext. 3300

Service effective March 28, 2022:
Monday, Tuesday & Friday: 1:00 p.m. - 4:00 p.m.
Wednesday & Thursday: 9:00 a.m. - 12:00 p.m.; 2:00 p.m. - 4:00 p.m.

Please direct your initial question to as there may be a knowledge base article that may answer your question.

In order to better assist you, always please include your UWindsor Student Number in your communications.

Students should complete their UWinAward Student Application/Profile via UWinsite Student > Student Homepage > Award Profile to be matched with eligible funding opportunities.

Additional Information for Domestic Students who are experiencing financial hardship.

Additional Information for International Students who are experiencing financial hardship.

Documents may be faxed, sent as an attachment through, placed in our drop-box located in the lobby of CHT or mailed to:

Student Awards & Financial Aid
University of Windsor
401 Sunset Ave. CHT Room 102
Windsor, ON N9B 3P4

Fax: (519) 973-7087

Submit a service request with an attachment:


To visit the Student Awards & Financial Aid Office, the following steps MUST be taken:

Effective May 1, 2022, steps 1), 2) and 5) are optional.  Masks however, must still be worn at all times.

(Optional) 1) Complete the Safe Lancer App to receive your Green Approved Badge.  For additional information on the protocols that are in place to visit the campus in person, click here.  Information on the 'Return to Campus' procedures and 'Vaccination Policy' can be found on the University of Windsor website  If you do not have a Green Badge, you can't visit us in person and you will need to address your issue using one of our remote services available.  

(Optional) 2) Proceed to campus only if you have completed the Safe Lancer App and have an APPROVED badge.  Access to Chrysler Hall Tower is available by entering through the NORTH doors of Chyrsler Hall North, facing the Leddy Library parking lot or, with a student id access card, via the main doors to Chrysler Hall Tower, on Monday - Thursday, between the hours of 9:00 a.m. - 4:00 p.m.

3) Remember, students may drop off documents in our drop-box located in the lobby of Chrylser Hall Tower and do not need to get in the queue to complete this task.

4) Be sure that you have government issued photo ID or your UWIN ID card.  We will not be able to serve you in person if you don't have proper identification.

(Optional) 5) Once you are cleared to visit the campus, scan the QR Code below using a mobile device or click on the QR code. Use our queing system to register and to place yourself in our virtual line in order to visit the office for in-person service related to your government financial aid file, scholarships or bursaries.  We are available for in-person service during the following hours:

SAFA Service Hours

 Monday  1:00PM - 4:00PM
 Tuesday  1:00PM - 4:00PM
 Wednesday   9:00AM - 4:00PM
 Thursday  9:00AM - 4:00PM
 Friday   1:00PM - 4:00PM


To enter our in-person service queue with the Student Awards or the Financial Aid office, please scan this QR Code or click if using a mobile device:

If you feel that you need to talk to someone about your situation, please take the following steps:

1)  Try asking your question using  We have many knowledge base articles that might be able to assit you with you question.

2) Log in to to submit a service request and a Student Awards or Financial Aid Representative will respond to your inquiry as soon as possible.

3) Call our office during our phone service hours.  A Student Award or Financial Aid Representative may be able to resolve your issue over the phone.

4) If options 1) through 3) do not resolve your issue,  we will schedule you a virtual Teams meeting/appointment with a Student Awards or Financial Aid Specialist for a time that is mutually convenient.


UWinAward Profile/Application Support

Here is the schedule for our virtual drop-in sessions available for students who require assistance with their UWinAward Profile/Application for bursary and scholarship applications.

Important Notes:

  • We will attempt to return messages and service requests within 2 business days where possible.  In September, January & May however, our response time may be closer to 7-10 business days.

  • Please do not leave/send multiple messages/emails as this will delay our response time.