Terms and Conditions

You must be enrolled at least half-time in a degree program, be meeting satisfactory academic progress requirements, and meeting general eligibility requirements for the Federal Student Aid program to be considered for aid under the Direct Loan Program. You can find more information about these requirements in Funding Education Beyond High School: The Guide to Federal Student Aid which can be accessed at Federal Student Aid.

  • Certificate
  • Non-degree
  • Executive Education
  • Cooperative Education
  • Nursing
  • Distance Education (even if only one of your courses is a distance course)
  • Programs with an internships/practicum component (some exceptions may apply)
  • Programs that are administered in modules (exception Master of Engineering Management degree)
  • International Academic Exchange

The Higher Education Act of 1965 (as amended) specifies that a program offered by a foreign school through any use of a telecommunications course, correspondence course, or direct assessment program is not an eligible program. As such, any student taking even one distance education course at the University of Windsor is not eligible for funding through the Direct Loan Program.

Note (July 2020): As a result of COVID-19, under the CARES Act,  students are permitted to receive FAFSA funding while taking distance/online courses as an interim measure. This exception is in place until further notice and is subject to change.  

A student must remain in good academic standing to continue receiving funds under the William D. Ford Direct Loan Program. Students on academic probation are not eligible to receive Federal Student Aid.

Federal financial aid applies only to classes that apply to your degree program. It does not apply to continuing education courses, English as Second Language courses, courses you take after finishing degree requirements, etc.  Courses which are for personal/professional enrichment are NOT ELIGIBLE for federal financial aid.

Students may not receive federal aid twice for a course for which they have already received credit. This means that if a student receives a “D” in the course and gets credit for it, but retakes the course to get a better grade, the student is not eligible to receive aid for the class taken the second time. Learn more about Satisfactory Academic Progress.

If a student drops from Full-time (minimum 80% of a full course load) to Half-time (60% of a full course load) enrollment, the student’s Direct Loan eligibility must be reassessed, taking into consideration any changes to tuition and fees charged. If it is determined that an overaward exists, the student may be required to return a portion of Direct Loan funding to the Department of Education. Consult with the Student Awards and Financial Aid Office if your enrollment status changes after receiving your Direct Loan funds.

A student must be enrolled at least half time (60% of a full course load) to receive aid from the Direct Loan Program. Student borrowers who drop below half-time attendance in any semester will have their Direct Loan eligibility reassessed and may be required to return a portion of Direct Loan funding to the Department of Education. A student who drops below half-time enrollment may be required to begin making loan payments.

Title IV funds are awarded to a student under the assumption that the student will attend school for the entire period for which the assistance is awarded. When a student withdraws, the student may no longer be eligible for the full amount of Title IV funds that the student was originally scheduled to receive. If a recipient of Title IV loan funds withdraws from a school after beginning attendance, the amount of Title IV grant or loan assistance earned by the student must be determined. If the amount disbursed to the student is greater than the amount the student earned, unearned funds must be returned. If the amount disbursed to the student is less than the amount the student earned, and for which the student is otherwise eligible, he or she is eligible to receive a Post-withdrawal disbursement of the earned aid that was not received. Learn more about the Return of Title IV Funds (R2T4) Policy.



You may reach our office at: (519) 253-3000 Ext. 3300

Service effective March 28, 2022:
Monday, Tuesday & Friday: 1:00 p.m. - 4:00 p.m.
Wednesday & Thursday: 9:00 a.m. - 12:00 p.m.; 2:00 p.m. - 4:00 p.m.

Please direct your initial question to ask.uwindsor.ca as there may be a knowledge base article that may answer your question.

In order to better assist you, always please include your UWindsor Student Number in your communications.

Students should complete their UWinAward Student Application/Profile via UWinsite Student > Student Homepage > Award Profile to be matched with eligible funding opportunities.

Additional Information for Domestic Students who are experiencing financial hardship.

Additional Information for International Students who are experiencing financial hardship.

Documents may be faxed, sent as an attachment through ask.uwindsor.ca, placed in our drop-box located in the lobby of CHT or mailed to:

Student Awards & Financial Aid
University of Windsor
401 Sunset Ave. CHT Room 102
Windsor, ON N9B 3P4

Fax: (519) 973-7087

Submit a service request with an attachment: https://ask.uwindsor.ca/

Email: ask@uwindsor.ca

To visit the Student Awards & Financial Aid Office, the following steps MUST be taken:

Effective May 1, 2022, steps 1), 2) and 5) are optional.  Masks however, must still be worn at all times.

(Optional) 1) Complete the Safe Lancer App to receive your Green Approved Badge.  For additional information on the protocols that are in place to visit the campus in person, click here.  Information on the 'Return to Campus' procedures and 'Vaccination Policy' can be found on the University of Windsor website https://www.uwindsor.ca/returntocampus/.  If you do not have a Green Badge, you can't visit us in person and you will need to address your issue using one of our remote services available.  

(Optional) 2) Proceed to campus only if you have completed the Safe Lancer App and have an APPROVED badge.  Access to Chrysler Hall Tower is available by entering through the NORTH doors of Chyrsler Hall North, facing the Leddy Library parking lot or, with a student id access card, via the main doors to Chrysler Hall Tower, on Monday - Thursday, between the hours of 9:00 a.m. - 4:00 p.m.

3) Remember, students may drop off documents in our drop-box located in the lobby of Chrylser Hall Tower and do not need to get in the queue to complete this task.

4) Be sure that you have government issued photo ID or your UWIN ID card.  We will not be able to serve you in person if you don't have proper identification.

(Optional) 5) Once you are cleared to visit the campus, scan the QR Code below using a mobile device or click on the QR code. Use our queing system to register and to place yourself in our virtual line in order to visit the office for in-person service related to your government financial aid file, scholarships or bursaries.  We are available for in-person service during the following hours:

SAFA Service Hours

 Monday  1:00PM - 4:00PM
 Tuesday  1:00PM - 4:00PM
 Wednesday   9:00AM - 4:00PM
 Thursday  9:00AM - 4:00PM
 Friday   1:00PM - 4:00PM


To enter our in-person service queue with the Student Awards or the Financial Aid office, please scan this QR Code or click if using a mobile device:

If you feel that you need to talk to someone about your situation, please take the following steps:

1)  Try asking your question using https://ask.uwindsor.ca.  We have many knowledge base articles that might be able to assit you with you question.

2) Log in to https://ask.uwindsor.ca to submit a service request and a Student Awards or Financial Aid Representative will respond to your inquiry as soon as possible.

3) Call our office during our phone service hours.  A Student Award or Financial Aid Representative may be able to resolve your issue over the phone.

4) If options 1) through 3) do not resolve your issue,  we will schedule you a virtual Teams meeting/appointment with a Student Awards or Financial Aid Specialist for a time that is mutually convenient.


UWinAward Profile/Application Support

Here is the schedule for our virtual drop-in sessions available for students who require assistance with their UWinAward Profile/Application for bursary and scholarship applications.

Important Notes:

  • We will attempt to return messages and service requests within 2 business days where possible.  In September, January & May however, our response time may be closer to 7-10 business days.

  • Please do not leave/send multiple messages/emails as this will delay our response time.