Rules and Regulations

Full Withdrawal From Courses

  • Complete the Income Update Form and Course Load Update Form which can be located on the OSAP Processing Forms section of our website.
  • Contact the National Student Loan Service Centre at 1 (888) 815-4514 to confirm your account number and to receive instructions on how to repay your OSAP funding.
  • Any tuition refund that is calculated by the University of Windsor as a result of you withdrawing will be returned to the National Student Loan Service Centre and credited towards your student loan/grants.
  • Read your Master Student Financial Assistance Agreement to understand the implications of withdrawing (federal grants will convert into repayable loan assistance for example)
  • If transferring to another school, you will need to reapply for OSAP for the other school
  • If you have repaid all or a portion of your OSAP back, you will need to contact the NSLSC to have them fax proof of repayment to our office (Fax: (519) 793-7087) so that we can post the repayment on your OSAP file at the University of Windsor to recognize the repayment so that you receive the appropriate allocation of OSAP funding at the other school
  • If you do not repay any of your OSAP back, then it will be automatically adjusted in your OSAP assessment at the other school

Impact of Alternative Grading System on OSAP

  • It is recognized that dropping or withdrawing from course(s) may be necessary to avoid academic standing issues. If you are receiving student financial aid, dropping or withdrawing from course(s) could have both immediate, and future financial implications.  Prior to dropping or withdrawing from course(s), ensure you understand the impact to your financial aid eligibility and assessment.  Contact the Student Awards and Financial Aid office via the platform for further details.

Services Available:

You may reach our office at: (519) 253-3000 Ext. 3300

Regular SAFA Service Hours 

 Monday  1:00PM - 4:00PM
 Tuesday  1:00PM - 4:00PM
 Wednesday    9:00AM - 12:00PM; 2:00PM - 4:00PM
 Thursday  9:00AM - 12:00PM; 2:00PM - 4:00PM
 Friday   1:00PM - 4:00PM


Please refer to as there may be a knowledge base article that may answer your question.

In order to better assist you, please always include your UWindsor Student Number in your communications.

Students should complete their UWinAward Student Application/Profile via UWinsite Student > Student Homepage > Award Profile to be matched with eligible funding opportunities.

Additional Information for Domestic Students who are experiencing financial hardship.

Additional Information for International Students who are experiencing financial hardship.

If you require additional assistance you may contact our office by email at



Documents may be faxed, sent as an attachment via email at, or placed in our drop-box located in the lobby of CHT or mailed to:

Student Awards & Financial Aid
University of Windsor
401 Sunset Ave. CHT Room 102
Windsor, ON N9B 3P4

Fax: (519) 973-7087

Please refer to as there may be a knowledge base article that may answer your question.


Student Awards & Financial Aid Office

University of Windsor
Chrysler Hall Tower, 1st Floor
401 Sunset Avenue
Windsor, ON, Canada, N9B 3P4

We are available for in-person service during the following hours:

Regular SAFA Service Hours

 Monday  1:00PM - 4:00PM
 Tuesday  1:00PM - 4:00PM
 Wednesday   9:00AM - 4:00PM
 Thursday  9:00AM - 4:00PM
 Friday   1:00PM - 4:00PM


To enter our in-person service queue with the Student Awards or the Financial Aid office, please scan this QR Code or click if using a mobile device:

If you feel that you need to talk to someone about your situation, please take the following steps:

1) Try asking your question using  We have many knowledge base articles that might be able to assist you with your question.

2) Log on to to submit a service request and a Student Awards or Financial Aid Representative will respond to your inquiry as soon as possible.

3) Call our office during our phone service hours.  A Student Award or Financial Aid Representative may be able to resolve your issue over the phone.

4) If options 1) through 3) do not resolve your issue,  we will schedule you a virtual Teams meeting/appointment with a Student Awards or Financial Aid Specialist for a time that is mutually convenient.


UWinAward Profile/Application Support

Here is the schedule for our virtual drop-in sessions available for students who require assistance with their UWinAward Profile/Application for bursary and scholarship applications.

Important Notes:

  • We will attempt to return messages and service requests within 2 business days where possible.  In September, January & May however, our response time may be closer to 7-10 business days.

  • Please do not leave/send multiple messages/emails as this will delay our response time.