Rules and Regulations

Full Withdrawal From Courses

  • Complete the Income Update Form and Course Load Update Form which can be located on the OSAP Processing Forms section of our website.
  • Contact the National Student Loan Service Centre at 1 (888) 815-4514 to confirm your account number and to receive instructions on how to repay your OSAP funding.
  • Any tuition refund that is calculated by the University of Windsor as a result of you withdrawing will be returned to the National Student Loan Service Centre and credited towards your student loan/grants.
  • Read your Master Student Financial Assistance Agreement to understand the implications of withdrawing (federal grants will convert into repayable loan assistance for example)
  • If transferring to another school, you will need to reapply for OSAP for the other school
  • If you have repaid all or a portion of your OSAP back, you will need to contact the NSLSC to have them fax proof of repayment to our office (Fax: (519) 793-7087) so that we can post the repayment on your OSAP file at the University of Windsor to recognize the repayment so that you receive the appropriate allocation of OSAP funding at the other school
  • If you do not repay any of your OSAP back, then it will be automatically adjusted in your OSAP assessment at the other school


Students may connect with the Student Awards & Financial Aid staff using the following options:

  • Phone: (519) 253-3000 Ext. 3300
    Phones are answered daily Monday - Friday 10:00 a.m. - 12:00 noon.

  • Email: 
    In order to better assist you, please include your UWindsor Student Number in your email.  Students experiencing financial hardship should email with a brief explanation of their situation and their request will be triaged appropriately.

  • Fax: (519) 973-7087 (Documents: Fax, Email, Drop-box, Mail)
    Documents may be faxed, emailed, placed in our drop-box located in the lobby of CHT or mailed to:
         Student Awards & Financial Aid
         University of Windsor
         401 Sunset Ave. CHT Room 102
         Windsor, ON N9H 1G3


A scheduled appointment is required to visit us in person.  In-person appointments for business related to your government financial aid file, scholarships or bursaries are available during the following hours.

Proceed to campus only if you have completed the Safe Lancer App and have an APPROVED badge.  Access to Chrysler Hall Tower is available by entering through the north doors of Chyrsler Hall North, next to the Leddy Library parking lot.

Students may drop off documents in our drop-box located in the lobby of Chrylser Hall Tower

Information on the 'Return to Campus' procedures and 'Vaccination Policy' can be found on the University of Windsor website

Be sure that you have government issued photo ID or your UWIN ID card.  We will not be able to serve you in person if you don't have proper identification.







1:00 PM

3:45 PM

1:00 PM - 4:00 PM - Booked every 10 min.


1:00 PM

3:45 PM

1:00 PM - 4:00 PM - Booked every 10 min.


9:00 AM

11:45 AM

9:00 AM - 12:00 PM - Booked every 10 min.


9:00 AM

11:45 AM

9:00 AM - 12:00 PM - Booked every 10 minutes




Remote services are available.

Important Notes:

  • We will attempt to return messages and emails within 2 business days where possible.  In September, January & May however, our response time may be closer to 7-10 business days.

  • Please do not leave/send multiple messages/emails as this will delay our response time.